Please call the Universal Enrollment Services (UES) Call Center at 1-855-DHS-UES1 (1-855-347-8371) for up to date information.

Enrollment Centers

Beaumont

85 Interstate 10 N, #203
Beaumont, TX 77707
M – F: 8:00 AM – 4:00 PM

Brownsville

Plaza Viejo Shopping Center
7470 Padre Island Hwy, #170
Brownsville, TX 78521
M – F: 8:30 AM – 5:00 PM

Corpus Christi

1620 S Padre Island Dr., #175
Corpus Christi, TX  78416
M – F: 7:00 AM – 3:30 PM

Freeport

1100 N Brazosport Blvd
Freeport, TX 77541
M – F: 8:00 AM – 5:00 PM

Galveston/Texas City

11001 Delany St., #15005
La Marque, TX  77568
M – F: 8:00 AM – 5:00 PM

Houston

1717 Turning Basin, #140
Houston, TX  77029
M – F: 8:00 AM – 5:00 PM

Lake Charles

1 Lake Shore Drive, #105
Lake Charles, LA 70629
M – F: 8:30 AM – 4:30 PM

LaPorte

3987 Underwood Rd
LaPorte, TX 77571
M – F: 8:00 AM – 4:00 PM

Port Arthur

1909 Jefferson Drive
Port Arthur, TX  77642
M – Th: 8:00 AM – 5:00 PM
F: 8:00 AM – 12:00 PM

 

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Check Card Status/Schedule Pick-Up

Escort Policies and Procedures

*Note: Escorting means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted. Escort procedures do not apply to those who are required to have a TWIC card unless otherwise indicated (this includes longshore workers).

TWIC STATUS

SECURE AREAS

RESTRICTED AREAS

TWIC Holders Unescorted Unescorted
Non-TWIC Holders Escorted by Physical Accompaniment or Monitoring by Closed Circuit TV, Security Patrols or Roving Watches, Automatic Intrusion-Detection Devices, or Surveillance Equipment (10 escorted for every 1 approved TWIC escort) Escorted via Physical, Side-by-Side Accompaniment (5 escorted for every 1 approved TWIC escort)
New Hires (only applies to direct employees- does not include longshore workers, truck drivers, or contractors) Accompanied for up to 30 consecutive days while awaiting a TWIC with an add’l 30 days at COTP discretion Accompanied and Monitored for up to 30 consecutive days while awaiting a TWIC with an add’l 30 days at COTP discretion
Lost, Stolen, or Damaged TWICS Unescorted Access up to 7 consecutive days granted so long as1. The facility’s security staff knows that you had a valid TWIC2. You have previously been given unescorted access3. You have reported your card lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card) Unescorted Access up to 7 consecutive days granted so long as1. The facility’s security staff knows that you had a valid TWIC2. You have previously been given unescorted access3. You have reported your card lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card)
Foreign Mariners Escorted by Physical Accompaniment or Monitoring by Closed Circuit TV, Security Patrols or Roving Watches, Automatic Intrusion-Detection Devices, or Surveillance Equipment (10 escorted for every 1 approved TWIC escort)* No TWIC needed while working adjacent to vessel on vessel-related activity Escorted via Physical, Side-by-Side Accompaniment (5 escorted for every 1 approved TWIC escort)* No TWIC needed while working adjacent to vessel on vessel-related activity

* Escorting ratios do not apply when non-TWIC holders are transported in an enclosed vehicle.

List of Disqualifying Offenses

List of Immigration Categories

For more information:

Contact the UES Call Center at 1-855-DHS-UES1 (1-855-347-8371).  The Hours of operation of the Help Desk are Monday through Friday from 8:00 AM – 10:00 PM EST.