Transportation Workers Identification Credential (TWIC)
Congressman Gene Greene has requested the Acting Administrator of the Transportation Security Administration to review the policy of charging for replacement of malfunctioning TWIC cards. Letter from Congressman GreenCompliance date November 28, 2008: Brownsville, Corpus Christi, Point Comfort, and Victoria
Compliance Date April 14, 2008: Beaumont, Freeport, Galveston, Houston, Lake Charles, Orange, Port Arthur, and Texas City
Pre-Enrollment/Schedule Enrollment Appointment
Check Card Status/Schedule Pick-up
Enrollment Centers
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Beaumont 85 Interstate 10 N, #203 Beaumont, TX 77708 M - F: 8:30 AM - 4:30 PM Brownsville 814 N Expressway, #44 Brownsville, TX 78521 M - F: 9:00 AM - 5:00 PM Corpus Christi 4701 Ayers St., #501 Corpus Christi, TX 78415 M - F: 8:00 AM - 5:00 PM Freeport Brazos Mall, Suite 1039 100 Hwy 332 West Lake Jackson, TX 77566 M - F: 8:00 AM - 5:00 PM |
Galveston/Texas City 9300 Emmett F. Lowery Expy, #156 Texas City, TX 77591 M - F: 8:00 AM - 5:00 PM Houston 1717 E. Loop N. #370 & #480 Houston, TX 77029 M - F: 8:00 AM - 5:00 PM Lake Charles 1 Lake Shore Drive, #105 Lake Charles, LA 70601 M - F: 8:30 AM - 4:30 PM LaPorte 820 W Main Street LaPorte, TX 77571 M - F: 7:00 AM - 5:00 PM Port Arthur 1909 Jefferson Drive #500 Port Arthur, TX 77642 M - Th: 8:00 AM - 5:00 PM F: 8:00 AM - 12:00 PM |
PIN Associated with TWIC Cards
If the card was issued after October 21st:
- To reset your PIN, you must bring your TWIC card to an enrollment center, walk-ins are welcome.
If the card was issued before October 21st:
- The power outage that disrupted TWIC activations on Oct. 21, 2008 permanently damaged the equipment used to reset TWIC PINs. No data or personal information was lost or compromised. As a result, if you were issued a TWIC prior to this date and forgot your PIN, you will be issued a replacement card free of charge. In order to do this, please contact the TWIC Help Desk (1-866-DHS-TWIC) to open a ticket and receive further instructions. Once your replacement card is ready for pick up, you will be notified via phone or email (the option you selected during enrollment). At that time, you make an appointment for activation at www.tsa.gov/twic.
- PIN resets are being prioritized based on compliance grouping. The current schedule when you will get your card reissued with a new PIN is as follows:
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Compliance Grouping: |
Timeframe for Re-issuance: |
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October 15 |
Early December |
- Note: In order to be reissued a TWIC, you are required to return your existing card. If the current TWIC is not returned, the request will be treated as a as a lost card which requires a payment of $60. PINs are not currently required by the Code of Federal Regulations. Please allow for enrollment centers to take care of new enrollments and activations before the compliance deadline.
Escort Policies and Procedures
*Note: Escorting means ensuring that the escorted individual is continuously accompanied while within a secure area in a manner sufficient to observe whether the escorted individual is engaged in activities other than those for which escorted access was granted. Escort procedures do not apply to those who are required to have a TWIC card unless otherwise indicated (this includes longshore workers).
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TWIC STATUS |
SECURE AREAS |
RESTRICTED AREAS |
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TWIC Holders |
Unescorted |
Unescorted |
| Non-TWIC Holders | Escorted by Physical Accompaniment or Monitoring by Closed Circuit TV, Security Patrols or Roving Watches, Automatic Intrusion-Detection Devices, or Surveillance Equipment (10 escorted for every 1 approved TWIC escort) | Escorted via Physical, Side-by-Side Accompaniment (5 escorted for every 1 approved TWIC escort) |
| New Hires (only applies to direct employees- does not include longshore workers, truck drivers, or contractors) | Accompanied for up to 30 consecutive days while awaiting a TWIC with an add’l 30 days at COTP discretion | Accompanied and Monitored for up to 30 consecutive days while awaiting a TWIC with an add’l 30 days at COTP discretion |
| Lost, Stolen, or Damaged TWICS |
Unescorted Access up to 7 consecutive days granted so long as
1. The facility’s security staff knows that you had a valid TWIC 2. You have previously been given unescorted access 3. You have reported your card lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card) |
Unescorted Access up to 7 consecutive days granted so long as
1. The facility’s security staff knows that you had a valid TWIC 2. You have previously been given unescorted access 3. You have reported your card lost or stolen to TSA (which occurs when you receive your ticket number when ordering your replacement card) |
| Foreign Mariners |
Escorted by Physical Accompaniment or Monitoring by Closed Circuit TV,
Security Patrols or Roving Watches, Automatic Intrusion-Detection Devices, or
Surveillance Equipment (10 escorted for
every 1 approved TWIC escort)
* No TWIC needed while working adjacent to vessel on vessel-related activity |
Escorted via Physical, Side-by-Side Accompaniment (5 escorted for every 1
approved TWIC escort)
* No TWIC needed while working adjacent to vessel on vessel-related activity |
* Escorting ratios do not apply when non-TWIC holders are transported in an enclosed vehicle.
List of Disqualifying Offenses
Documentation going to the TWIC Adjudication Center can now be faxed
Transportation Security Administration
TSA TWIC Processing Center
P.O. Box 8118
Fredericksburg, VA 22404-8118
Please remember to include the cover sheet (that was provided with your letter from TSA) and all supporting documentation when faxing or mailing your material.
List of Eligible Immigration Categories
immigration_eligibility.pdf
Seafarers shore access on Marine Transportation Security Act
Coast Guard has issued policy guidelines for terminals regulated by Marine Transportation Security Act impressing the need to facilitate shore leave for seafarers and to assure this can be done without unreasonable expenses to seafarers. – In order to actively pursue the matter, Coast Guard is asking industry to address concerns directly to the Prevention Department, (713) 671-5186 or the local Coast Guard Command.
Coast Guard Alcoast Bulletin
For more information:
Please call the TWIC Program Help Desk: 1-866-DHS-TWIC (1-866-347-8942) Email the TWIC Help Desk regarding any questions about the TWIC program or your TWIC card status. After checking online, you can now email the Help Desk directly at, TWIC.Helpdesk@gcrm.com. Please include your full name that was used at enrollment, date of birth, and application ID to allow for timely processing of your request. The Hours of operation of the Help Desk are Monday through Friday from 8:00 AM - 12:00 AM EST.